Questions? We've got answers.

Questions?
We've got answers.

What is Saga?

Saga is the essential lifelogging app for iOS and Android. Saga automatically captures details of all of your daily adventures and records them to your own personal lifelog. Saga learns about you from your routines and offers helpful feedback right when you need. With Saga, you can choose to share some or all of your lifelog with your followers get a peek into the real lives of interesting people.

What's a lifelog?

A lifelog is an automatically generated journal that includes information about the places you've been, the trips you've taken, and the events you've attended. It can also include personal notes you've made, or pictures or videos you've taken. With Saga, you can connect to many popular apps to enhance your lifelog with social media updates, health & fitness data, and much more. It's your whole, authentic life story.

How does Saga work?

Saga uses the sensors on your smartphone to build your lifelog. It records the places you've visited and the trips you've taken without any input from you. You really don't have to do anything. Other than live your life, that is.

Saga runs in the background in order to capture all of your adventures, and it learns your routines and preferences, so it can offer useful information at the right moment.

Why doesn't Saga always guess my location correctly?

Recognizing your exact location is still a challenging task, even for today's awesome smartphones. We're constantly working on improving our location algorithms.

There are a few reasons why Saga might get your location wrong.

  • While Saga knows about millions of locations worldwide, there are some not in our database. If Saga doesn't list a place, you can add it. Just tap the + at the upper right of the edit screen.
  • GPS is constantly getting more accurate, but sometimes even the latest smartphone can't pinpoint whether you're at the coffee shop or the burger joint down the block. You can help Saga's accuracy by confirming your location.
  • Until Saga learns something about your preferences, it will favor popular places over unpopular ones when uncertain. If you go somewhere obscure, Saga might guess you're at a nearby place that's more popular. You can help Saga get to know you by confirming your location.
How can I make Saga better at tracking my location?

Saga is constantly learning about what kinds of places you are likely to go to -- and it uses that information to make your lifelog more accurate. When you confirm or edit an entry in your lifelog (or on the Now screen), Saga uses that input to build a custom location-tracking algorithm, just for you.

What are Traits?

Traits are little rewards that Saga gives you for being unique, interesting, or plain awesome. They reflect what Saga has learned about you over time.

After a few days of using Saga, you'll see a list of traits show up on Saga's Me Page. Go to a lot of burger joints? You might just end up being a "Burger Master". Hang out all the time with your kids, doing kid stuff? You might see traits related to the joys of parenting.

Traits are based on patterns Saga has detected over time. Traits will change over time, if your habits change.

What does "Confirm" do?

Confirm is how you tell Saga that it did something right. Saga uses 'Confirm' to personalize its location-tracking algorithms just for you. When you confirm your current location or a past location in your lifelog, Saga's predictions about where you're likely to go become more accurate. Confirming very short visits will ensure Saga doesn't miss anything.

If I enable social sharing, what am I sharing?

By default, Saga users who search for you will be able to view your name, city and your Facebook avatar if available. You decide whether to reveal things like your location, traits, infographics, and saved places to each of your followers, on a case-by-case basis. Saga offers three tiers of privacy, with flexible settings.

How do I change what my followers can view?

From your 'Followers' screen you can see what permissions you've given to each of your followers. Swipe through Public, Acquaintances, and Close Friends to review your lists. You can change the settings for any follower by tapping on the permission level shown below his or her name. To adjust permissions for Public, Acquaintances, or Close Friends, navigate to the list in question and tap 'edit.'

How can I find people to follow on Saga?

If you link Facebook to your Saga account, you will see any of your Facebook friends who also use Saga when you tap 'find friends.' Saga also promotes interesting people to follow. You can type any name or email address into the search field to see if your friends are using Saga.

Isn't sharing my location risky?

There are a number of ways to remove the risk of the wrong people knowing where you are:

  • Set a delay, so that your whereabouts are shared up to a day after the fact
  • Only share locations you have confirmed, for complete control over which visits your followers see
  • Set permissions so that only people you trust see your whereabouts, by assigning the appropriate level to your trusted group (such as Close Friends)
  • Keep your home and workplace hidden from your followers
  • Location sharing can be disabled for any permissions level
Who can find me on Saga?

Any Saga user who knows your name or email address (or searches for random people with your name) can find you, but they will never see more than you share with the public, unless you change their permissions level.

Can I invite my friends to join Saga?

If you link Facebook to your Saga account you are able to invite your Facebook friends to try Saga. We will soon enable more widespread invitations.

Can I add a custom avatar to my Saga profile?

If you link your Facebook account to Saga, your Facebook avatar will appear in Saga. We don't yet host images for user avatars, but we plan to add that feature in the near future.

What appears on my social profile in Saga?

Saga currently supports the inclusion of full name, home city, places visited, personal infographs, traits, saved places, and data from third party services on your visible profile. You may choose any combination of these to reveal to each permissions level. For example, you could share everything with Close Friends, but only traits with the Public.

What happens when I disable Saga social?

If you choose to disable Saga's social features, you will not appear in search results, and you will have no visible social profile. You will not be able to search for other Saga users or view their profiles.

Do I have to approve who follows me?

No. Any Saga user can follow any other Saga user. New followers see only what you share publicly unless you change their permissions level.

Do I automatically follow my followers?

No. You choose whom to follow, whether they follow you or not.

Why do I see different things on different user profiles?

With three tiers of permissions, each Saga user can control exactly what you will see on his or her profile. When you first follow someone, you only see what they share publicly, which may be nothing.

Why would I want to share my Saga data with people I don't know?

Online personas don't always reveal who you are and how you live. If you'd like to present a more authentic self to the world, Saga is a great way to do that.

When will social features be made available for Android?

Our Android team is working hard to get caught up after an unfortunate encounter with a bear. We expect social features for Android in early August.

How does Saga/A.R.O. ensure my personal data doesn't get hacked?

We care about the privacy and security of your personal data. All user data is encrypted and stored on secure servers in the cloud. Your personal data is never shared with third parties. Review our privacy policy for more details.

Why is my History sometimes out-of-date?

If you haven't opened Saga recently, you might find your lifelog can be slightly out of date. In order to cut down on battery drain, Saga only asks for updates to your lifelog when the app is in the foreground. Getting the latest updates may take a few seconds.

If Saga misses something, can I add it later?

Yes. Tap insert between two entries on your lifelog to add the missing entry. You can add both places you visit and your travel between locations.

Why is there sometimes data missing from my lifelog?

There are a few reasons you might see "no data" in your lifelog:

  • You lost network connectivity
  • Your phone was off
  • You killed Saga in the iOS app switcher
  • You turned off background refresh for Saga
  • There was an error on our servers
What happens when I add a third-party service to Saga?

Saga has partnered with a growing ecosystem of connected apps. When you link an app to Saga, you will see updates from that app in your lifelog as part of your lifelog. In the future, Saga will integrate data from your third-party apps to your custom charts and traits.

How can I add pictures and videos to my lifelog?

You can add pictures or videos to your lifelog in one of three ways:

  • Link your Instagram account to Saga.
  • Link your Facebook account to Saga.
  • Link your Socialcam account to Saga.
  • Choose a photo or video from your phone's camera roll.
  • Shoot a photo or video directly in Saga.
How can I share my lifelog with my friends and family?

You can share individual elements from your lifelog on Twitter, Facebook, and Foursquare by tapping the action/ share icon.

When you turn on social sharing in Saga, you can share as much or as little as you like with your Saga followers, automatically.

You can even curate and share any number of your favorite places with friends and family, such as highlights of your vacation or your favorite BBQ joints. Tap the share icon on your lifelog, give your collection a name, and tap the places you want to include. You can then broadcast your picks via Facebook or Twitter.

When I'm at home, Saga always thinks I'm at the pizza place next door. How can I fix this?

It's true: Saga probably doesn't know where you live. We know about more than 20 million places, but unless you've added your residence to a public location database like Foursquare's or Factual's, it's likely that we don't know anything about your crib.

If that's the case, Saga will try to place you at the place closest to your home that you'd be likely to spend time at. We strongly encourage you to tell Saga where you really live by creating a new private place.

How do I add a new place to Saga?

If your location doesn't appear on the edit screen and it doesn't come up in search, it most likely has never been added to Saga's database. Tap the '+' at the top if the edit screen to add a place. Name the place anything you like. No one will see the places you create except you.

How do I tell Saga where I live and work?

You can tell Saga where you live and work at the bottom of the Me page.

Saga will eventually learn where you live and work, but sometimes the first guess is not quite right. To correct this, tap 'Me' and scroll to the bottom. From there you can edit your home and workplace. When Saga knows your home and work, it can make observations about routines like daily commutes. Tap the 'add' icon if you'd like to add more than one home or workplace.

Why does Saga care where I live and work?

Most of us spend more than 80% of our week at home or work. Getting those places right is pretty important for a lifelogging app.

While your workplace is probably in Saga's database, we suspect that your home might not be. We strongly encourage you to tell Saga where you live. If you don't, Saga will try to place you at the location closest to your home that it thinks you'd be likely to spend a lot of time at.

What does Saga do with places I create?

Saga keeps the places you create entirely private. They're not visible to other Saga users. Don't worry, we won't let anyone know where you live -- or that you call your home "Saturn's Lair".

How does the app work in the background?

Today's smartphone operating systems were designed with apps like Saga in mind. Since Saga's pretty smart about collecting data in a way that doesn't kill your battery, it's able to run as a low-impact background service on the iPhone and Android phones. On iOS you must have background app refresh turned on for Saga.

Can I turn off Saga?

You can tell Saga to take a break from recording your location on the Settings page. You can also stop running Saga just like you would any other app. When you kill Saga, it will not continue recording your location, and you will see 'no data' in your lifelog.

Can I delete something from my lifelog?

Sure. Maybe there are some things you don't want to remember. Just hit the Delete button on any entry in your lifelog, and it's gone forever. Poof.

On iOS you can slide the Venue panel to the left to reveal action buttons, which include Delete!

If you want to go undercover, you can also tell Saga to take a break from recording your location on the Settings page.

Is GPS on all the time?

No. Saga only turns on your GPS every few minutes in order to maximize battery life.

Do I have to turn on GPS?

Yes. Saga only works when it has access to GPS, Wifi, and your cellular network location.

Do I have to turn on Location Services?

Yes. Saga only works when it has access to GPS, Wifi, and your cellular network location.

Do I have to turn on Wifi?

Yes. Saga only works when it has access to GPS, Wifi, and your cellular network location.

How much battery does Saga need?

On the latest smartphones, Saga drains about 1% of your battery per hour. Your mileage may vary, depending on how much -- and how hard -- you use your phone.

Saga works best on the latest hardware and operating systems. You'll definitely get better performance running Saga on an iPhone 5 than on an iPhone 3GS. Battery drain can also increase in areas with poor cellular coverage, and when traveling at high speed.

Does Saga need an active data plan on my phone?

Yes. Saga requires you to have a data plan.

Can I migrate my account to another phone?

Yes. Simply download Saga to your new device, and login with the same Facebook credentials you used with Saga before.

Can I export my data?

Yes. From the settings screen you can choose to export your lifelog data, or create a calendar feed. When you choose to export your data, you have 2 options: JSON or iCal. An iCal export contains only time and place data, which you can import to your calendar to see how you really spend your time. The JSON export includes all of your Saga data, so you can use it for your own apps or experiments. You'll be able to access your Saga data via API in the near future.

I've received my Saga data. What do I do now?

First, download and un-zip the zip file found at the url in your email. For iCal data, open your calendar, choose 'import' then navigate to the file. You can import JSON into custom tools designed for the data structure. We will soon offer a Wolfram Alpha Mathematica notebook to explore your Saga data.

What's a calendar feed?

When you create a calendar feed in Saga, your calendar will periodically pull in your Saga data automatically. You will receive a URL to add to your calendar 'feed' field. The frequency of updates is determined by your calendar program's preferences.

Can I delete my data?

Yes. The big button on the Settings page labeled 'delete my data' does exactly that. Your Saga history will vanish without a trace.

Do I have to log-in with Facebook?

No. Saga supports logging in with Facebook or with an email address and password.

I was a Saga beta user. How can I migrate my data?

In order to migrate your lifelog, you will need to log in with the same Facebook account you used for the Saga beta.

Is there an API?

The Saga APIs will be available soon.

What will you do with all of my location data? Is it private? Will you sell it?

We will never ever ever sell your individual data. See our privacy policy for more information.

How can I send feedback?

From the app, you can contact support via the settings screen, or simply email support@aro.com.

Where in the world can I use Saga?

Saga is available in the following markets: Australia, Canada, Sweden, United Kingdom, and the United States.

Why isn't Saga available everywhere?

In order to release Saga in new regions we have to make sure that we are in compliance with local privacy laws. We also need to determine whether the location data in the area is sufficient for Saga to work well.

Can I test Saga in my region?

Yes! We are seeking Android users to test Saga worldwide. If you are interested, please contact support@aro.com for more information.

What are contextual notifications?

Saga learns about you through your lifelog and can understand what information you might need at a particular time and place. If you have an upcoming appointment across town, Saga will tell you exactly when you need to leave, based on current traffic conditions. You'll also be alerted when weather or traffic might impact your routine. If someone you follow on Saga is unusually nearby, Saga will let you know. The data Saga collects about you is never shared with third parties, and you can export or delete your data at any time. Read our privacy policy.

What types of notifications does Saga send?

Saga sends smart, contextual notifications about weather, traffic, friends' activities, and facts about your current location. Notifications appear on the Now screen, or occasionally as push notifications.

When will Saga send me push notifications?

Saga sends push notifications sparingly. For example, if someone you follow on Saga is unusually nearby, you will be notified. We won't bug you when your co-worker is near work, but if someone from a different city is in town, we'll let you know. You can also choose to be notified about the activity of your favorite people.

Will Saga notify me of other activity from people I follow?

You can choose to be notified of all activity from your favorite people, if they share with you in real time using Saga’s social sharing. When you turn on social sharing, you can set up three tiers of permissions from the ‘Followers’ section on ‘Me.’ When you "star" a person, you will receive a notification whenever they arrive at a new location, but only if they share their location with you without a delay. If you'd like others to be notified of your activity, make sure to set permissions so that they may see your location without a delay.

Will I receive a push notification every time my starred friends arrive at a new place?

No, not every single time. First, your starred friends must share location with you without a delay for you to receive notifications of their activity. If they do, then you will receive periodic push notifications when they arrive somewhere new. Not every visit will generate a push notification, but all of your starred friends' activity will appear on the notification screen in Saga.

When will Saga notify me of changes in the weather?

Saga pulls in data from the hyper-local weather service Dark Sky and uses predictive intelligence to determine when changes in the weather might affect you. If there's about to be a downpour at your current location, Saga will let you know. Saga will also alert you when there's inclement weather in your future, so if you're about to head home from work, you might be notified of a blizzard near your home.

When will Saga notify me about traffic conditions?

Saga pulls in real-time traffic data from Inrix and uses predictive intelligence to determine when traffic might affect you. If you have a calendar event across town, Saga will let you know exactly when you need to leave, based on current traffic conditions en route. If there's congestion affecting your predicted commute, Saga will let you know, so you can plan a better route.

Will there be more contextual notifications in the future?

Yes. Intelligent technology is the natural progression of lifelogging. Saga understands where you are, figures out what you're doing, and offers help when you need it. Saga will soon offer a wider variety of notifications, and these notifications will continue to get smarter and more personalized.

What is Saga? What's a lifelog? How does Saga work? Why doesn't Saga always guess my location correctly? How can I make Saga better at tracking my location? What are Traits? What does "Confirm" do? If I enable social sharing, what am I sharing? How do I change what my followers can view? How can I find people to follow on Saga? Isn't sharing my location risky? Who can find me on Saga? Can I invite my friends to join Saga? Can I add a custom avatar to my Saga profile? What appears on my social profile in Saga? What happens when I disable Saga social? Do I have to approve who follows me? Do I automatically follow my followers? Why do I see different things on different user profiles? Why would I want to share my Saga data with people I don't know? When will social features be made available for Android? How does Saga/A.R.O. ensure my personal data doesn't get hacked? Why is my History sometimes out-of-date? If Saga misses something, can I add it later? Why is there sometimes data missing from my lifelog? What happens when I add a third-party service to Saga? How can I add pictures and videos to my lifelog? How can I share my lifelog with my friends and family? When I'm at home, Saga always thinks I'm at the pizza place next door. How can I fix this? How do I add a new place to Saga? How do I tell Saga where I live and work? Why does Saga care where I live and work? What does Saga do with places I create? How does the app work in the background? Can I turn off Saga? Can I delete something from my lifelog? Is GPS on all the time? Do I have to turn on GPS? Do I have to turn on Location Services? Do I have to turn on Wifi? How much battery does Saga need? Does Saga need an active data plan on my phone? Can I migrate my account to another phone? Can I export my data? I've received my Saga data. What do I do now? What's a calendar feed? Can I delete my data? Do I have to log-in with Facebook? I was a Saga beta user. How can I migrate my data? Is there an API? What will you do with all of my location data? Is it private? Will you sell it? How can I send feedback? Where in the world can I use Saga? Why isn't Saga available everywhere? Can I test Saga in my region? What are contextual notifications? What types of notifications does Saga send? When will Saga send me push notifications? Will Saga notify me of other activity from people I follow? Will I receive a push notification every time my starred friends arrive at a new place? When will Saga notify me of changes in the weather? When will Saga notify me about traffic conditions? Will there be more contextual notifications in the future?
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